diago serves passenger marquees, commercial fleets, multi-brand groups, used-car specialists, aftersales-only operations, premium & EV brands. Same engine — different vocabulary, different scripts, different DMS plug.
For dealerships where the service line rings 80+ times a day and one-in-three calls used to drop. diago picks up all of them, sorts service from sales from parts, and routes the ones that matter to your team. Most volume marquees see 28–40% recovered bookings inside month one.
Dealer groups running BMW, Mini, MG, Suzuki under one roof — diago handles brand routing inside the call. Caller says "I drive a Mini" — they get the Mini service desk.
Mining, agriculture, logistics — fleet operators booking 30+ services a week. diago handles bulk bookings, parts orders, downtime escalations and fleet manager status pulls. 91% of SA fleet managers plan increased digital investment — this is where the next wave lands.
Pre-owned specialists running active listings on Autotrader, Cars.co.za, Webuycars-style channels. diago answers, qualifies, books a viewing, and surfaces the trade-in.
Independent aftersales chains — multi-branch, hourly bookings, customers don't tolerate phone trees. Post the Competition Commission 2021 ruling, this is a growing blue-ocean segment.
Porsche, Audi, Mercedes, Lexus rooftops where every caller is a personal contact. diago whispers context into your advisor's ear before patching the call through.
Brand-new buyer journeys. Charging questions. Range queries. diago is trained on EV-specific vocabulary.
From boutique workshops to truck dealerships, we'll spin up a tailored agent in 2–4 weeks. POPIA-compliant from day one.
Tell us about your floorBefore diago, the group's service line dropped roughly 35% of inbound calls at peak. Within 6 weeks of go-live, the missed-call list was gone — and the workshop was booked four days deep.
30-min discovery call. We'll bring sample call recordings from a dealership in your category.